Frequently asked questions
Open any question for a short visual explainer.
What is a Tap?+
A Tap is a single video message you record (or upload) with a title and a written letter. You choose who receives it and when.
What is the Time Trigger?+
A 30-day clock. Every time you visit Shtello Legacy, the clock resets. If it ever reaches zero and you don't reset within 14 more days, any Taps queued for Time-Trigger delivery are sent out.
Will my Taps be sent if I'm just on vacation?+
Only if you ignore reminders for over 44 days. We'll nudge you at 21, 14, 7, 3, 2, and 1 days before zero, and again every day during the 14-day grace period.
Can my recipients download my videos?+
No. Taps stream from secured storage and cannot be downloaded. Only the recipients you choose can ever view them.
What if I never recorded a Tap and just want to receive one?+
Receiving is free and you don't need a paid membership.
Where are my videos stored?+
Encrypted on US-based servers (Supabase / Mux on AWS US regions).
Can I cancel my membership?+
Yes — any time, from your profile. Cancelling doesn't delete your account or your Taps.
Can I change my mind about a Tap I sent?+
Yes. As long as it hasn't been delivered, you can edit the title, description, recipients, delivery date, or delete the Tap entirely.